Cargo Customer Relations Specialist – Virgin Atlantic and Virgin Holidays – Crawley https://t.co/LTGw5bIx2h

I wonder what @richardbranson would think if he looked in at @VirginHolidays tweets and replies and saw how unhappy people are lately!

Very disappointed with my first ever @emirates experience yesterday and today - the perception of their brand quality and customer service way exceeds the reality! @richardbranson these guys really let you and your loyal customers down when travelling Virgin Holidays to SA 😰

“Virgin Holidays ruined our dream Vegas wedding and now they won’t even speak to us.” - Bott and Co are acting on behalf of Lydia and Martin Guest to recover compensation for them after their upsetting experience https://t.co/SZcdzChhHv #BottCares https://t.co/6OhzunmL39

And, if they're not happy, then offer them an upgrade to what is adequate-sized accommodation at what you say is a 'significant discount'? It's NOT GOOD ENOUGH. @virginholidays 8/8

It's not the 13 hour delay to the flight home that has got us all fuming, it is the lack of information and fudging by Virgin Holidays. Apparently we could all organise another night in a 2/3 star hotel in Delhi ourselves at Diwali plus they couldn't email because they don't have

Worst customer service I have ever experienced using @VirginHolidays. Who would think I was trying to spend over £5K with them? Avoid Avoid Avoid! Don't waste your time #bringthomascookback #virginholidays #virginholidayscustomerservice

Such a bad experience with @VirginHolidays what a start to the holiday

🐥TWEET TWEET LETS FLY BARBADOS NO ONE HYDRO FLIGHT AUTHORITY BOOK NOW🇧🇧🔥🤳 https://t.co/Y3n0RFakfy #barbados #travelagent #barbados2019 #topthingstodoinbarbados #goingtobarbados #virginholidays #Airbnb #viator #NewYork #london #virginairlines #jetblue https://t.co/Lyi0urrI1f

Super disappointed @VirginHolidays abandoning my best friends on Saturday. Tried to sort for them on Sunday for virgin to forget discussions & cancel everything!! Supposed to be customer centric? 🤷🏼‍♀️🤷🏼‍♀️🤨

Having a bad week, made even worse by Virgin calling to downgrade our room for our holiday next year - warning to others, a confirmation & deposit don’t mean your room booking is safe.... #coronadosprings #disneyholiday #virginholidays #badweek #downgrade

Ends today: Win a £3,000 #VirginHolidays voucher https://t.co/NePa8XxalX

Hi @MaverickHeli Please can you contact me regarding a flight that was cancelled due to technical issue on 6 September 2019. We are having problems with @VirginHolidays who are refusing a refund for passenger @samtwyford . Thanks 🚁

Not that I’m counting you understand @VirginHolidays @VirginAtlantic https://t.co/irtzc3fBlf

Virgin holidays have acc got me drunk at this hour

Virgin holidays - My Disney Experience: My holiday is on the 11th September and I�ve booked with Virgin Holidays and the Virgin app is saying I can register �my Disney experience� and make fastpass+ reservations and book dining reserv… https://t.co/w2YMPWaJ8u

Paying off hol before balance due date?: First off all sorry for all my threads lately but first big holiday and all that even though I�m 30 so a bit unsure. I�ve booked with Virgin holidays and my plan was to pay like �50 or �100 off… https://t.co/fR8fiycgds

Seriously @VirginHolidays when you book all inclusive the very minimum should be a toilet that's not in the rain!

So I guess @VirginAtlantic & @VirginHolidays don’t like talking to their customers when they point out glaringly obvious CX failures? #badservice #itsgoodtotalk

Stupid me forgot breakfast Dis Dolphin Resort Virgin Hols.: Booked the Disney Dolphin Resort with Virgin holidays last night but forgot about Breakfast and like to have Breakfast before head out to the parks. Just phoned Virgin who sa… https://t.co/dqZsO8Wmlw

So, I have just had a phone call from @VirginHolidays saying “there has been an error, to go on your holiday to Barbados you need to pay an additional £2400 or cancel....sorry what .......how can this be? No explanation, just an error #virginholidays

Wasted time calling @VirginAtlantic to change a booking I booked with you to be told to call @VirginHolidays , who ask for a diff ref no & get hung up on by rude ass staff when I say “why don’t you people talk to each other?!”Raging! 🤬 #terribleservice #stillonhold #its2019

Why is it that you receive these offers just too late 🤦🏼‍♀️.........paid for my @VirginHolidays yesterday & get my @NHS_Discounts email today 🤷🏼‍♀️

Will never be using @VirginHolidays ever again after complaining about having £300 taken out my account incorrectly then to be yelled at and told my the contact center manager that no one at Virgin will ever deal with me again, yet no apology or explanation for the money!

Could not be more annoyed with @VirginHolidays - took 2 payments for £850 off us, to the be told the error was due incorrect pricing for our holiday and trying to charge us another almost £400! I used to love Virgin and now I'm so annoyed I'll just book it elsewhere

Adding or removing a person to a package: Looking to stay at the Rosen Inn Pointe February 2021 Virgin holiday prices are out and I was told yesterday TUI prices will be out on the 7th November There will be myself , DH and possibly o… https://t.co/Is0OMbrGS5

Standard procedure from @VirginHolidays I’ve tried calling once again and nothing but being left on hold. We are flying out next Thursday too. Surely something can be done to redeem yourselves of this shambles @richardbranson https://t.co/hV9vwNB9xT

Seems . @VirginHolidays have no interest in trying to resolve customer complaints when they already have you money.

Shame on you @VirginHolidays for listing a Regal Rogue vermouth drink as ‘low alcohol’ at 16.5%.

Shambles @VirginHolidays @richardbranson terrible customer service given we’ve paid so much for my good friends stag do to Vegas.

Absolutely disgusted with @VirginHolidays. Booked our honeymoon yesterday and paid d £375 deposit. Tried to cancel 20 minutes later and was told that our deposit was non-refundable. Poor service @VirginHolidays. Will avoid you like the plague in future

Would strongly advise against booking excursions with @VirginHolidays. I was smashed off a jet ski by the instructor in Cuba in June and was hospitalised with a partially collapsed lung and broken rib. They’re now saying they’re not at all responsible #HappyHolidays https://t.co/YVf20S2pDM

When your dream is to go to Florida for your honeymoon but you refuse to spend £300 more on a @VirginHolidays trip for a 3* hotel than you paid for your 5* hotel with Thomas Cook 😭 honestly want to give up at this point 💔

Disgusted with the refund @OntheBeachUK regarding our 5K disastrous summer holiday. No wonder travel companies are going into liquidation. @TravelMagazine @travelchannel @VirginHolidays @ABTAtravel @icelollyholiday @loveholidays @TUIUK @FirstChoiceUK @travelsupermkt

The irony of not hearing back from a complaint made about terrible customer service is too much! @VirginAtlantic @VirginHolidays - 4 days and still no response from either companies.

Virgin Holidays, always thought the where a customer Centric organisation, how wrong ca you be. Issues from start to finish, culminating in flights being moved, which can happen, rather than go 10 mins later they move is to the flight 2 + hours earlier. £2k if we want to move!

Spend thousands through @VirginHolidays plus getting friends to book for our wedding to then be told they have over booked the v lounge @Gatwick_Airport. Booked over a year ago but they didn’t move the bookings across when they merged 2 flights #poorform

Mum-of-three claims Virgin Holidays hiked price of Disney World trip from £3,000 to TWENTY-TWO thousand pounds to take advantage of 'desperate' Thomas Cook customers https://t.co/wSR681BWVl

Mum slams Virgin Holidays for charging £22k for £3k Disney holiday in wake of Thomas Cook collapse https://t.co/S4Uci1tLr5

Why is it not possible to book @virginhotels as part of a @VirginHolidays or @VirginAtlantic flight+hotel package on their websites, seems a bit of a missed opportunity to me?

Still nothing from Virgin Holidays. Disgraceful. No wonder Richard Branson can afford to open new hotels. He’s using our money.

Every £ I had, I'm absolutely gutted - first I lose my 2 weeks in Greece due to Thomas Cook's demise and now it looks as if my Halloween Disney fun at @DisneyParis_EN won't be happening either - yet more Thomas Cook connections. You never get this hassle with @VirginHolidays 😥

I did NOT grow up in L20 to be had off by Virgin Holidays abso fucking lutely not sir prepare for battle

USA and Canada sale Offers from £399pp at Virgin Holidays: https://t.co/Fff4Q6ZiKr https://t.co/AN9eSOtHNY

Virgin Holidays: Remove the Avanti Resort in Orlando from Virgin Holidays / TUI holiday packages https://t.co/ZmGYQmWU7P via @UKChange

Mum blasts Virgin Holidays over £19,000 price hike after Thomas Cook collapse https://t.co/N3aXICDK0v

Virgin Holidays believed to be price gouging Disney World travelers #VirginHolidays #DisneyWorld #WaltDisneyWorld #ThomasCookcollapse https://t.co/4reeEIZVTI https://t.co/bwn5TuVhuo

Mum slams Virgin Holidays for charging £22k for £3k Disney holiday in wake of Thomas Cook collapse https://t.co/pKMYXWBLP3

Mother claims Virgin Holidays hiked the price of Disney World trip....dam @VirginHolidays wwcall this price gouging! They just want to take their kids to @WaltDisneyWorld https://t.co/ReU3BqwJ89 via @MailOnline

I booked a virgin holiday on Saturday 21st Sept 19 to Florida 2 Adults 2 Children 11 nights £3700 checked the cost the day Thomas cook collapsed £5540 exact same dates less than 24hrs of me booking #planegreedy